What Living as Resident Can Teach Long-Term Care Staff: The Power of Empathy to Transform Care

Administrators who want to reduce staff turnover while providing a more dignified living experience for residents should put this book at the top of their reading list. --Jim Vanden Bosch, MA, Executive Director, Terra Nova Films

Let this resource stimulate you to risk change with nothing to lose and much to gain…. [including] helping you comply with the new CMS requirements on person-centered care. --Carmen Bowman, MHS, BSW, Regulator, Educator, Edu-Catering: Catering Education for Compliance and Culture Change

If you follow Leslie Pedtke s approach, it will lead you to a truly person-centered, respectful, and loving community. --Gary Glazner, Founder and Executive Director, Alzheimer s Poetry Project

Leslie Pedtke, L.N.H.A., is the creator of Through the Looking Glass, and Educator for Quality Improvement for King Management Company. Through her experience of more than 20 years, she has built a foundation of person-directed care at Aviston Countryside Manor as well as at King Management's other long-term care and assisted living communities.