The Dynamics of Conflict Resolution: A Practitioner's Guide
ISBN 10: 078795019X
ISBN 13: 978-0787950194
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
"In Mayer's book, the author presents a particularly unique perspective on the resolution of disputes and the prevention of conflict." (Mediate.com, 1/02)
About the Author
Bernard S. Mayer, Ph.D., is a partner at CDR Associates, which provides democratic decision making and conflict management assistance to businesses, governmental agencies, professionals, and organizations in the public sector. Since the 1970s, he has worked as a mediator, facilitator, trainer, researcher, program administrator, and dispute systems designer. He lives in Boulder, Colorado.